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CONDITIONS OF ENTRY
 

Please read our terms and conditions below prior to purchasing tickets.
 


AGE RESTRICTIONS

Please note that unless the show specifies "all ages", you must be 18 years or over and will be required to show proof of age. In accordance with Liquor Regulations, the only acceptable forms of proof of age are:

 
  • CURRENT Australian Photo drivers license (International drivers licenses are not accepted)
  • CURRENT Passport
  • RTA Proof of age card
 

 - Children aged 12 and under will not be permitted to attend "All Ages" General Admission Standing Shows.

 - Children between the ages of 5 and 12 years will be permitted to attend "All Ages" Reserved Shows and must accompanied by a parent or legal guardian. 

 - Children under the age of 5 will not be permitted to attend "All Ages" Reserved Seating and General Admission Seated Shows unless the event is specified as a "children's show".

*Please note that some events have specific and amended Terms and Conditions of Entry: please consult  individual event Information pages for further details or contact the Big Top Box Office.
 

PURCHASING TICKETS

There are three ways to purchase tickets to events at Big Top Sydney: in person at the venue, over the phone or this website. We accept cash, eftpos, BC, MC, VC, AMEX. 

 

The purchase can only be made by the cardholder. A valid residential address must be provided at the time of sale- P.O Boxes are not accepted. You will be issued with an e-ticket or an email receipt and reference number which you will need to quote to collect your hard tickets. You will also be required to produce the credit card you that you booked with and photo ID, to sign for and collect hard tickets. Print at home tickets are also available.

 

Venue collection from the Big Top Box Office commences 1 hour prior to doors on event nights. 

 

Box Office

A the venue box office in Luna Park between 9am to 5pm Monday to Sunday. Phone and internet purchased hard tickets can also be collected during these hours.

 

Call us

Our friendly box office staff are available 9am to 5pm Monday to Sunday, call (02) 9033 7600 or 1300BIGTOP.

 

Internet

Internet sales are available on this website 24 hours a day, 7 days a week.

 

No refunds or exchanges

Please treat your tickets like cash, as tickets are sold on a strict no refund and no exchange basis. Tickets are refunded under the relevant NSW laws that protect the venue & ticket purchaser. A change in your personal plans or circumstances does not warrant a refund.

 

Booking and processing fees

All ticket prices and booking fees quoted are inclusive of GST.

 

A processing fee applies to all transactions.

 

DELIVERY INFORMATION

Please note - the Big Top does not accept PO boxes as delivery or billing addreses.

 

E-ticket - Print at home PDF (FREE)

Print at home tickets are an easy, instant and convenient way of receiving event tickets.

 

Simply print the PDF ticket attachment sent with your purchase email and present it for scanning at venue doors upon entry.

 

Regular Mail ($1.00)

Luna Park Sydney uses Australia Post's regular mail service, which may take up to 7 working days for delivery within Australia. Please note Australia Post cannot trace tickets sent by regular mail. No responsibility will be taken for tickets sent by regular mail. Please note the Big Top Box office does not send mail to P.O.Boxes.

 

Registered Mail ($7.50)

Registered Mail provides you with a unique and traceable identifier with Australia Post. Australia Post recommends that you allow 14 working days delivery time for registered mail. Lost, stolen, or destroyed tickets will only be replaced according to the promoter of each event's policy. In most cases Luna Park Sydney uses registered mail for general admission (GA) tickets which cannot be replaced if not received, lost, stolen or destroyed etc. Tickets sent by registered mail incur an additional fee and is not recommended for overseas addresses. Please note the Big Top Box office does not send mail to P.O.Boxes.

 

Express Post ($5.75)

We use Australia Post's Express Post service. Allow 3 working days for delivery to eligible cities within Australia. Please check with Australia Post that your area is covered by Express Post Delivery. 

This delivery method is not available for overseas addresses and is not available for all events. Please note the Big Top Box office does not send mail to P.O.Boxes.

 

Held at box office - Venue collection (FREE)

Note that tickets purchased via other outlets may incur a charge

 

Pick up your tickets on event night on presentation of valid photo ID and purchasing credit card. Venue collection commences from The Big Top Box Office one hour before event doors open until 10:30pm for late-running events.

 

 

CONDITIONS OF SALE

 
  1. Tickets are sold on behalf of the organization responsible for presenting the event and are subject to the conditions applicable to the event and/or the venue. All claims are the sole responsibility of that organization.
  2. Unless the show specifies "All Ages", you must be 18 years or over and will be required to show proof of age. In accordance with Liquor Regulations, the only acceptable forms of proof of age are:
    • CURRENT Australian Photo drivers license (International drivers licenses are not accepted)
    • CURRENT Passport
    • RTA Proof of age card
  3. You will be required to show proof of age ID upon entry to obtain a wristband. Entry is the only point that wristbands will be issued. 
  4. Children aged 13 to 17 will be permitted to attend "All Ages" General Admission Standing Shows unaccompanied by a parent or legal guardian. Children aged 12 and under will not be permitted to attend "All Ages" General Admission Standing Shows. Children between the ages of 5 and 12 years will be permitted to attend "All Ages" Reserved Seating Shows and must accompanied by a parent or legal guardian.  Children under the age of 5 will not be permitted to attend "All Ages" Reserved Seating and General Admission Seated Shows unless the event is specified as a "children's show".
  5. Tickets will not be exchanged, refunded or returned after purchase.
  6. The right is reserved to add, withdraw or substitute artists and/or vary advertised programs, prices, seating arrangements and audience capacity.
  7. The management reserves the right to refuse admission and in such event will not refund admission fee paid
  8.  Stage diving, crowd surfing and dangerous activity is not permitted at this venue. Failure to comply may result in eviction; in this instance no refunds will be permitted,.
  9. Cameras, audio and video recorders will not be permitted. You grant permission to the Presenter to utilise your image, likeness, actions and statements in any live or recorded audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after the event) in any medium or context without further authorisation or compensation.
  10. It may be a condition of entry to individual events that a search of person or possessions will be required at the time of entry to the venue.
  11. Items considered dangerous will not be permitted inside the venue and must be cloaked.
  12. Entry may be refused if tickets are damaged or defaced in any way or are not purchased for other authorised points of sale. Tickets purchased from the big Top are not permitted to be resold: this may result in the cancellation of tickets purchased.
  13. Credit Card purchases can only be made by the cardholder. You will be issued with a reference number which you will need to quote to collect your tickets. You will also be required to produce current photo ID and the credit card you that you booked with, to sign for the tickets. P.O. boxes will not be accepted as billing address/ a residential address must be provided.
  14. Risk Warning - Section 5M Civil Liability Act 2002. Attendance at the event for which a ticket is sold is a recreational activity and there are risks of injury in attending. By attending you accept these risks and will not make any claim if you are injured.
  15. Luna Park Sydney is not responsible for the views, statements and content expressed in any of the events held at this venue.
 
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